Order Processing

At Grace Toronto, every order is carefully prepared to ensure it meets our quality standards before leaving our warehouse.

Please allow 1–3 business days for order processing. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Our standard delivery time is 5–15 business days, depending on your shipping destination.

While most orders arrive within this timeframe, delivery times may occasionally vary due to customs procedures, weather conditions, holidays, or courier delays beyond our control.

We work with trusted international shipping partners to deliver your order safely and efficiently.

Free Shipping

Grace Toronto proudly offers FREE shipping on all orders.

There is no minimum purchase required, and no additional shipping fees will be charged at checkout unless optional services are selected.

Placing Your Order

Ordering from Grace Toronto is simple:

1. Select your favorite products.

2. Add them to your shopping cart.

3. Proceed to our secure checkout.

4. Verify your shipping information carefully.

5. Complete your payment using one of our secure payment methods.

6. Receive an order confirmation by email.

All payments are processed through secure SSL-encrypted payment systems to ensure your personal information remains protected.

Shipping Updates

As soon as your package has been dispatched, you will receive an email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

If you have not received your tracking information within several business days, please contact our customer support team.

Delivery Delays

Although we aim to deliver every order within our estimated delivery timeframe, occasional delays may occur due to:

• High order volumes

• Public holidays

• Severe weather conditions

• Customs inspections

• International transportation delays

• Courier service disruptions

We appreciate your patience and understanding should unexpected delays occur.

SHIPPING INSURANCE

For additional peace of mind, Grace Toronto offers optional Shipping Insurance during checkout.

Shipping Insurance provides extra protection for your order during transit.

What's Covered?

Lost Packages

If your insured package is officially confirmed as lost during transit, we will send a replacement order at no additional cost.

Damaged Packages

If your insured order arrives damaged during shipping, we will replace the affected item(s) free of charge after reviewing your claim.

How to Submit a Shipping Insurance Claim

If you purchased Shipping Insurance, simply:

1. Contact us within 7 days after delivery (or the expected delivery date).

2. Email info@gracetoro.com

3. Include your order number.

4. Provide tracking information for lost packages.

5. Attach clear photos of any damaged items and packaging.

Once your claim has been approved, we will process and ship your replacement as quickly as possible.

Shipping Insurance Exclusions

Shipping Insurance does not cover:

• Incorrect or incomplete shipping addresses provided by the customer.

• Orders marked as successfully delivered by the carrier but later lost, stolen, or taken by a third party.

• Delivery delays caused by customs inspections or courier operations.

• Failed deliveries resulting from the customer not being available to receive the package.

Need Assistance?

Our Customer Support Team is always happy to help with shipping questions, delivery updates, or insurance claims.

Grace Toronto

Email: info@gracetoro.com