PRIVACY POLICY
At Grace Toronto, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data whenever you visit our website or purchase products from us.
By accessing our website or placing an order, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you browse our website, we may collect certain information automatically to ensure the website functions properly and securely. This information may include:
• Your IP address
• Browser type and version
• Device information
• Operating system
• Date and time of your visit
• Pages visited
• Referral source
• Website interaction data
This information is collected through server log files and similar technologies and is used solely to improve website performance, maintain security, and analyze website traffic.
2. PERSONAL INFORMATION YOU PROVIDE
We collect personal information when you:
• Place an order
• Contact our customer support
• Subscribe to our newsletter
• Create a customer account
• Participate in promotions
• Leave a review
Depending on your interaction with us, we may collect:
• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Order history
• Any information you voluntarily provide
We only collect information that is necessary to provide our services and fulfill your requests.
3. WEBSITE SECURITY
Grace Toronto uses SSL (Secure Socket Layer) encryption to protect all sensitive information transmitted through our website. This technology helps safeguard your personal data against unauthorized access during transmission.
Despite our security measures, no method of online transmission or electronic storage can be guaranteed to be completely secure. However, we continuously implement industry-standard practices to protect your information.
4. COOKIES
Our website uses cookies to improve your browsing experience.
Cookies are small text files stored on your device that allow us to recognize your browser and remember certain preferences.
We use cookies to:
• Keep your shopping cart active
• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Personalize your shopping experience
• Deliver relevant advertising
Some cookies expire when you close your browser, while others remain on your device until they expire or are manually deleted.
You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features and functionality.
5. CONTACTING US
If you contact Grace Toronto by email or through our contact form, we collect the information you voluntarily provide to respond to your inquiry.
This may include:
• Name
• Email address
• Phone number
• Message content
Your information will only be used to communicate with you and provide customer support. Once your inquiry has been resolved, your information will only be retained where legally required.
6. CUSTOMER ACCOUNTS
You may choose to create a customer account when shopping with Grace Toronto. Creating an account allows you to manage your orders more efficiently, save your shipping details, and review your order history.
The information stored within your account is used solely to provide our services and improve your shopping experience.
You may request the deletion of your customer account at any time by contacting us at:
info@gracetoro.com
We will delete your account unless we are legally required to retain certain information.
7. EMAIL MARKETING
If you subscribe to our newsletter, we may occasionally send you emails regarding:
• New arrivals
• Promotions
• Exclusive discounts
• Seasonal sales
• Product recommendations
• Company updates
You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in every newsletter or by contacting us directly at:
info@gracetoro.com
Once you unsubscribe, you will no longer receive promotional emails, although we may still contact you regarding existing orders or important account-related information.
8. ORDER PROCESSING
To complete and deliver your order, we may share the necessary information with trusted third-party service providers.
These providers may include:
• Shipping carriers
• Payment processors
• Fraud prevention services
• Customer service providers
Only the information necessary to perform their services is shared.
We never sell your personal information to third parties.
9. PAYMENT INFORMATION
Payments made through our website are securely processed by trusted payment providers.
Depending on your selected payment method, your payment information may be processed through providers such as:
• PayPal
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
Grace Toronto does not store your complete credit or debit card information on our servers.
Payment providers maintain their own privacy policies regarding the handling of payment information.
10. PRODUCT REVIEWS
After purchasing a product, you may receive a single email inviting you to review your order.
Submitting a review is completely voluntary.
If you no longer wish to receive review requests, simply contact us at:
info@gracetoro.com
11. SOCIAL MEDIA
Our website may contain links to social media platforms including:
• Facebook
• Instagram
• Pinterest
• TikTok
These platforms operate independently from Grace Toronto and maintain their own privacy policies.
We encourage you to review the privacy policies of any social media platforms you visit through our website.
12. ONLINE ADVERTISING
Grace Toronto may use advertising technologies to improve the relevance of advertisements shown to visitors.
These technologies help us:
• Measure advertising performance
• Improve marketing campaigns
• Display relevant advertisements
• Better understand customer interests
• Prevent repetitive advertisements
Advertising partners may use cookies or similar technologies in accordance with their own privacy policies.
You can manage your advertising preferences through your browser settings or through the settings provided by the advertising platform.
13. ANALYTICS
We use website analytics tools to better understand how visitors interact with our website.
Analytics information may include:
• Pages viewed
• Time spent on the website
• Navigation paths
• Device type
• Browser information
• Geographic region
• Referral source
This information is collected anonymously whenever possible and is used exclusively to improve our website, customer experience, and product offerings.
14. REMARKETING
Grace Toronto may use remarketing technologies that allow advertisements to be shown to visitors after they have visited our website.
These advertisements may appear on search engines, social media platforms, or partner websites.
Remarketing helps us present products that may be relevant to your interests.
You may disable personalized advertising through your browser settings or through the advertising settings of the respective platforms.
15. YOUR PRIVACY RIGHTS
Depending on your country or region, you may have the right to:
• Request access to your personal information
• Correct inaccurate personal information
• Request deletion of your personal data
• Restrict certain processing activities
• Object to specific processing activities
• Withdraw previously given consent
• Request a copy of your personal information
• Request the transfer of your personal information where applicable
If you wish to exercise any of these rights, please contact us using the information below.
We will respond to your request within the timeframe required by applicable privacy laws.
16. DATA RETENTION
We retain your personal information only for as long as necessary to:
• Fulfill your orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
Once your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.
17. THIRD-PARTY SERVICES
To operate our business efficiently, Grace Toronto may work with trusted third-party service providers. These providers may assist us with:
• Payment processing
• Shipping and delivery
• Website hosting
• Email communication
• Marketing services
• Customer support
• Fraud prevention
• Website analytics
These partners only receive the information necessary to perform their services on our behalf and are required to protect your personal information.
18. INTERNATIONAL DATA TRANSFERS
Some of the service providers we work with may process your information outside your country of residence. Whenever personal information is transferred internationally, we take appropriate measures to ensure your data remains protected in accordance with applicable privacy laws.
19. CHILDREN'S PRIVACY
Our website and services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent, we will promptly delete that information.
20. CHANGES TO THIS PRIVACY POLICY
Grace Toronto reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will become effective immediately upon publication on this page. We encourage customers to review this Privacy Policy periodically to stay informed about how we protect personal information.
21. CONTACT US
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.
Grace Toronto
Email: info@gracetoro.com
Our customer support team will be happy to assist you with any questions regarding the collection, processing, or protection of your personal information.